Complaint Responses in Business Emails: An Interlanguage Pragmatic Study of Thai EFL Learners

The study's primary objective is to investigate how Thai EFL (English as a Foreign Language) learners use politeness and complaint response strategies similarly or differently in email communication. Email data are collected from 30 male female learners. learners' for handling complaints include gratitude, apology, explanation, offer, appeal, guarantee. study shows that differ among Compared the group, group uses offer appeal more frequently. More often than opts strategy of Additionally, chi-square analysis reveals hedge significantly different between with varying levels English proficiency. employment indirect another crucial difference students high group. However, there no significant language low competence utilize direct strategy.